The Parking Website - Terms and Conditions

The Parking Website aims to take the hassle out of airport parking by offering you a wide range of secure and accessible parking options based on our three key principles: three key parking principles: security, cost and convenience. You can choose from multiple parking products to suit your needs and budget, giving you complete peace of mind knowing that your booking is secure and your car is safe.

By booking with The Parking Website (a trading style of Trusted Travel Limited) you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

  • 1.0 Before You Make a Booking
  • 2.0 Making Your Booking
  • 3.0 Amending/Cancelling Your Booking
  • 4.0 Arriving at the Car Park
  • 5.0 Collecting Your Car
  • 6.0 Complaints Procedure

1.0 Before You Make a Parking Booking

We endeavour to provide you with as much relevant and accurate information as possible about each parking option available. We deal with over 400 car parks nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.

Trusted Travel Limited acts as an Agent for the carefully selected car parks featured on the website. Your parking contract will be with the individual car park and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (Full details of each car park’s Terms & Conditions are available from the individual car park).

2.0 Making Your Parking Booking

Trusted Travel Limited has developed this website to make booking a very simple process. If you encounter any problems, please email [email protected].

Prices

The Parking Website offers amazing deals for airport parking. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • All car parking bookings are subject to a non-refundable booking fee of £1.49 to be paid at the time of booking
  • Some car parks require a minimum number of days stay. If you wish to stay for less than this period the minimum stay duration cost is payable
  • All daily parking prices displayed on the website may vary according to the date and length of your stay
  • Please check the parking product for any additional surcharges before you book. Surcharges are paid directly to the car park and are not reflected in our displayed/advertised prices
  • Not all car parks can cater for unusually wide or high-sided vehicles, so there may be an extra charge for these. Please check before you book
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Parking Booking

We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Trusted Travel Limited and not the car park directly. Each car park may also have their own cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable and no refund is eligible - this is clearly stated at the time of booking.

To cancel a booking please send an e-mail to [email protected] quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your arrival time and you have not booked a non-amendable product).

Refunds:

  • No refunds are eligible for part stays
  • All booking fees are non-refundable
  • Non-amendable products are not eligible for a refund

Refund Notice Periods:

In order to claim a refund all car parks require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:

  • Manchester SkyPark Indoor - 14 days notice
  • Edinburgh Flying Scot - 14 days notice
  • Edinburgh Low Cost Park & Ride - 14 days notice
  • Edinburgh Park & Fly, Park & Ride/Meet & Greet - 14 days
  • Non-amendable products are not eligible for a refund

Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.

Parking Booking Amendments
Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at [email protected] quoting your booking reference number. Please note: Non-amendable products can not be amended

Parking Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park. Please note: Non-amendable products can not be cancelled or amended at any time.

4.0 Arriving at the Car Park

We will email you all of the documentation that you need to access the car park.

Park & Ride/Shuttle Services and On-site Parking

Please ensure that you take:

  • Directions to the car park
  • Telephone number of the car park
  • The Booking Reference and/or Booking Confirmation Voucher
  • The credit or debit card that you paid for the booking with (some car parks use the credit card to automate entry and exit).
Meet & Greet/ Chauffeur Services

Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10). This is payable to the driver immediately. Please check the product surcharges.

Please ensure that you take:

  • Directions to the airport
  • The Chauffeur's contact number
  • Details of arrival procedure as stated on your booking voucher
Entry/Exit Procedures

If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Trusted Travel will not be able to obtain a refund on your behalf.

It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Trusted Travel.

Possessions and Keys

Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.

You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.

5.0 Collecting Your Car

All car parks will accept liability for proven acts of negligence. For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park.

6.0 Parking Complaints Procedure

In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.

If you are not satisfied with the service provider's response then put any outstanding issues in writing to Trusted Travel within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Trusted Travel Ltd, Unit 9a, 9B Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email: [email protected]

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

Limitation of Liability

The total liability for Trusted Travel Ltd to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both parking and booking fees paid to Trusted Travel.

We cannot accept liability under any circumstances for factors outside of our conterol where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc.

Distance Selling Regulation

In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.

Modification of Terms & Conditions

Trusted Travel Ltd may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.

Contact Information
Trusted Travel Ltd
Unit 9a
9B Darwin Court
Hawking Place
Blackpool
Lancashire
FY2 0JN